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FREQUENTLY ASKED QUESTIONS

ARE THERE SHIPPING CHARGES?

Standard Ground Residential and Commercial Shipping is free on orders over $50.00 shipped within the contiguous United States. Orders totaling less than $50 or shipping internationally will have shipping calculated in real time at check out.

Air/Express Shipments: Next Day, Second Day or Three Day Air charges are calculated in real time on your order form.

Alaska or Hawaii Shipments:
AIR UNDER 150 lbs.
- MUST ship either Next Day, Second Day Air or three-day select and shipping charges will be calculated in real time on your order form.

Puerto Rico Shipments: Orders shipping to Puerto Rico will be treated as international orders. Please see the info below under Do you accept international orders?


CAN I SHIP MY ORDER TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

Cyber Optic Shades will ship to an address other than your credit card's billing address. HOWEVER, all orders that are shipping to an address other than the credit card billing address are subject to further proof of identity requirements. Cyber Optic Shades LLC reserves the right to request a faxed copy of your government issued driver's license AND a faxed copy of your physical credit card. All orders shipping to an address other than your billing address are subject to hold, pending identity verification. Cyber Optic Shades will never ask you to email proof-of-identity.

Cyber Optic Shades does not allow for re-routing of shipments already in transit or for pick-up at the shipping carrier's terminal. All orders must be delivered to the address originally specified on the order.

PAYPAL Customers - Cyber Optic Shades will ship to PayPal verified addresses ONLY.



CAN I PLACE AN ORDER BY TELEPHONE?

No, we DO NOT take orders over the phone. However, our customer service team is available to assist you in placing your online order Monday-Friday, 7:30am - 4:30pm MST at (833) 914-2103.



DO YOU HAVE A MINIMUM ORDER?

No.



WHAT PAYMENT METHODS DOES CYBER OPTIC SHADES ACCEPT?

Online payment is by Visa, MasterCard, Discover, American Express, or PayPal. Cyber Optic Shades requires both a billing address & CVV Code verification in order to accept a credit card. No C.O.D. orders or "purchase orders" are accepted.

Orders may be paid in advance without a credit card by phoning the order in and then sending a wire transfer, a certified check or U.S. Postal Service Money Order for the full amount of your order. Orders paid by money order will be held for 3 business days after receiving the payment. The mailing address for all payments is:

Cyber Optic Shades
7931 E. Pecos Rd.
Suite 209
Mesa, AZ 85212-6511

Personal Checks and Company Checks will NOT be accepted.



IS MY CREDIT CARD INFORMATION SECURE ON THE CYBER OPTIC SHADES CHECKOUT PAGE?

Cyber Optic Shades is a Yahoo! store. We use all of Yahoo's continuously upgraded encryption and security software in our online order system.



WHY DID I RECEIVE AN EMAIL/PHONE CALL FROM CYBER OPTIC SHADES TO "CONFIRM" MY ORDER?

All Cyber Optic Shades orders are subject to a fraud verification check. You may receive an email or phone call from a COS Fraud Specialist asking to confirm your order. This is standard practice by Cyber Optic Shades due to the high number of fraudulent transactions on the Internet. We do our best to clear orders for shipment with as little delay as possible, and we appreciate your cooperation and understanding.



CAN I FINANCE MY PURCHASE THROUGH CYBER OPTIC SHADES?

Yes, you may finance your purchase by choosing PayPal's "Bill Me Later" option at check out. You MUST use PayPal in order to take advantage of financing. Click below for details.




DO YOU SELL GIFT CERTIFICATES?

Sorry, no - we do not sell gift certificates.



HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Most orders will be delivered to your location within 3-7 business days via standard ground shipment. Orders will receive email shipping and tracking information.

Air/Express orders: Next Day, 2Day, and 3Day Air orders placed before 11am Mountain Standard Time will be shipped the same business day. Express orders placed after 11am MST will be shipped the following business day. Saturday and Sunday ARE NOT business or shipping days.

Express delivery days are Monday-Friday only. Special arrangements may be made with Cyber Optic Shades by telephone if you require Saturday delivery.

Example: An order placed on Thursday at 1pm MST via Second Day Air will ship on Friday and be delivered on Tuesday.

Express Shipping Money-Back Guarantees will apply according to the policy of the freight company. Delays caused by circumstances beyond freight co. control (weather delays, businesses that are closed, street closings, etc) will be excluded from the Money-Back Guarantee, and the package will be delivered as quickly as possible.



DO I NEED TO SIGN FOR MY DELIVERY?

Cyber Optic Shades does not require a signature at the time of delivery. All packages will be left at the front door at the delivery driver's discretion. You may request a "Signature Required" delivery by entering a special request in the "Comments" section of our order form, or by making a special request by telephone before the order has shipped. Lost, stolen, or undelivered packages are subject to the full carrier claims process and may take up to 10 days.



WHAT IF MY ORDER IS DAMAGED?

Freight damage to all packages must be refused and Cyber Optic Shades must be contacted immediately. Please check your order thoroughly and refuse the delivery if there is any damage.

Internal/concealed damage to a package delivered by UPS/FedEx must be reported to Cyber Optic Shades within 5 days of the date of delivery. Cyber Optic Shades will replace the product(s) providing it has not been used and is in its original packaging.



WHAT IS YOUR RETURN POLICY?

All items offered for sale on Cyber Optic Shades are returnable within 10 days of the delivery date. Delivery date will be determined by the freight carrier's tracking report. All returned merchandise must be in original factory carton, including all packaging materials, manuals and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. Any items returned without a written "Return Goods Authorization" or that are not in brand new, saleable condition are subject to a restocking fee or refusal. All returns must have a Cyber Optic Shades-issued "Return Goods Authorization" number in order for credit to be given. We reserve the right to refuse any item that is damaged, altered, missing packaging or accessories or has written on or taped on contents. The customer is responsible for all shipping charges back to Cyber Optic Shades. Please allow 2-3 weeks for your return merchandise credit to be processed.

*Please note that ALL international orders are FINAL SALE! We cannot accept returns on merchandise once it leaves the United States.



WHAT IF THERE IS A PROBLEM WITH MY ORDER?

Any problems or concerns that you may have with your order must be reported to Cyberweld no later than 10 calendar days after receiving your order. The number of days will begin with the date of delivery as reported by the freight carrier used by Cyber Optic Shades to ship your merchandise. All issues reported after 10 calendar days will be refused.



WHAT IF MY PRODUCT IS DEFECTIVE?

You may contact Cyber Optic Shades about a product defect within 10 days of receipt. If Cyber Optic Shades determines that the product is defective, we will issue a "Return Goods Authorization," along with a return label. Product must be in original packaging, and must be shipped in such a way as to avoid freight damage. A new replacement product will not be shipped until the malfunctioning item is received and inspected by Cyberweld.

Product defects detected after 10 days of original receipt must be repaired or replaced under the Optrel Sports manufacturer's two year lens warranty policy.

IS THERE SOMEONE I CAN TALK TO LIVE?

Yes, Cyber Optic Shades phones are always answered by a live person during normal business hours. We may be reached by phone M-F 7:30am to 4:30pm Mountain Standard Time at (833) 914-2103.



DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes! Cyber Optic Shades has partnered with FedEx CrossBorder to service our international customers.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to FedEx CrossBorder's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, FedEx CrossBorder will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to FedEx CrossBorder's Global Distribution Facility and they will be forwarded to your international address.

*Please note that ALL international orders are FINAL SALE! We cannot accept returns on merchandise once it leaves the United States.

EMAIL Our email address is: info@cyberopticshades.com

Privacy Statement Customer order information is considered to be confidential. Cyber Optic Shades LLC will never sell customer information for marketing purposes.


ALL PRICES ARE SHOWN IN U.S. DOLLARS

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
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